Privacy Policy

This following document sets forth the Privacy Policy for the District Property Group website, http://www.districtpropertygroup.com.au/.

District Property Group is committed to providing you with the best possible customer service experience while protecting the privacy and security of your personal information. District Property Group is bound by the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs), which set out obligations concerning the collection, use, disclosure, storage, access and correction of personal information.

Collection of your personal information

There are many aspects of the site which can be viewed without providing personal information. However, to access certain District Property Group services, customer support features, property-related services or other interactions with us, you may be required to provide personally identifiable information.

This information may include, but is not limited to, your name, contact details, identification information, account details, and other information required to provide our services.

District Property Group may also collect identity verification information where required for legal, regulatory or business purposes. This may include information obtained from identity documents such as a driver licence, passport, proof of identity documents, or other verification information.

Identity verification information is collected for the purpose of:

  • verifying and confirming an individual's identity;
  • complying with legal and regulatory obligations, including requirements relating to anti-money laundering, fraud prevention and customer identification;
  • protecting District Property Group, our clients and customers from identity fraud or misuse of services;
  • maintaining accurate records and providing secure services.

District Property Group only collects identity-related personal information that is reasonably necessary for these purposes and takes reasonable steps to protect this information from misuse, loss, unauthorised access, modification or disclosure.

Sharing of your personal information

We may occasionally engage third-party service providers to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions, technology services, identity verification services, compliance services or other business functions.

These organisations will only be provided with the personal information necessary to perform the required service. District Property Group takes reasonable steps to ensure these organisations are bound by confidentiality and privacy obligations and handle personal information in accordance with applicable privacy laws.

Identity verification information may only be disclosed where necessary for the purposes for which it was collected, including where required by law, to comply with regulatory obligations, prevent fraud, or where disclosure is otherwise permitted under the Privacy Act 1988 (Cth).

District Property Group does not sell personal information.

Use of your personal information

For each visitor to reach the site, we may collect non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address.

This collected information is used internally for the purpose of analysing visitor traffic, improving website functionality, understanding customer needs and delivering relevant services and content.

Personal information collected by District Property Group may be used for purposes including:

  • providing requested services;
  • communicating with customers;
  • managing customer relationships;
  • verifying identity;
  • meeting legal and regulatory requirements;
  • improving our services and operations.

Identity-related personal information will only be used for the purposes explained at the time of collection, including identity verification, compliance obligations, fraud prevention and secure service delivery.

From time to time, we may use customer information for new purposes not previously disclosed in this Privacy Policy. If our information practices change, we will update this Privacy Policy and any new use of information collected after the change will be handled in accordance with the updated policy.

Accessing and correcting your personal information

You have a right to request access to the personal information District Property Group holds about you, subject to exceptions allowed by law.

If you believe that any personal information we hold about you is inaccurate, incomplete, outdated or incorrect, you may request that we correct your information.

To request access or correction of your personal information, please contact us using the details provided below. You may be required to submit your request in writing and provide verification of your identity for security purposes.

District Property Group will respond to requests within a reasonable timeframe and will take reasonable steps to ensure personal information is accurate, complete and up to date.

Privacy complaints

If you believe District Property Group has not handled your personal information appropriately, or you have a concern regarding the collection, use, disclosure, storage or handling of your personal information (including identity verification information), you may make a privacy complaint.

To make a complaint, please contact District Property Group using the contact details below. Please provide details of your concern, including any relevant information that may assist us in reviewing your complaint.

District Property Group will:

  • acknowledge receipt of your complaint within a reasonable timeframe;
  • investigate the matter and review how your personal information has been handled;
  • work with you to resolve the complaint where possible;
  • provide a response outlining the outcome of our investigation and any actions taken.

We will handle privacy complaints confidentially and fairly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) to seek further assistance.

Changes to this Privacy Policy

District Property Group reserves the right to make amendments to this Privacy Policy at any time. Updates will be published on our website.

If you have objections to the Privacy Policy, you should not access or use the Site.

Contacting us

District Property Group welcomes your comments regarding this Privacy Policy. If you have any questions, requests for access or correction of personal information, or wish to make a privacy complaint, please contact us by any of the following means during business hours Monday to Friday.

Call: 1300 222 262

Post: Attn: Privacy Policy,
District Property Group
30D High Street
Mansfield, 3722

E-mail: [email protected]

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